Repair quotes. Home services. A major purchase. YOBO is designed to help people understand what they’re being offered, what’s missing, and which questions to ask before committing.
03 / SOLUTION & PROCESS
From a quote to a question.
ILLUSTRATIVE WALKTHROUGH
9:41••• ▰
yobo✳YOUR DECISION, EXPLAINED.
01 / THE QUOTE
Let’s look closer.
A fictional home repair estimate.
ESTIMATE / EXAMPLE$840.00
Replacement part$320
Labor · 3 hours$420
Visit & diagnostics$100
Start with the details.
What is included? What is optional? What is still unclear?
Review the evidence →
SCENE 01 / FICTIONAL REPAIR QUOTE
Read the detail.
An $840 repair estimate is the starting point for this fictional example. Itemization makes the parts, labor and visit fee visible.
What is included in the price?
9:41••• ▰
yobo✳YOUR DECISION, EXPLAINED.
02 / SUPPORTING EVIDENCE
Know what you know.
Separate the estimate from the unanswered questions.
01
Itemized estimateProvided in this exampleAvailable
02
Part warrantyTerms not includedAsk the provider
03
Second opinionNo comparison suppliedStill needed
No market-rate or provider verification is implied.
SCENE 02 / FICTIONAL REPAIR QUOTE
Give uncertainty a place.
The quote is available. The part warranty and a second assessment are not. Missing evidence should remain visible.
What do we still need to know?
9:41••• ▰
yobo✳YOUR DECISION, EXPLAINED.
03 / COMPARE THE OPTIONS
The price is one part.
Look at scope, timing and the reason for the work.
Repair now
Confirm the diagnosis and what the written warranty covers.
Get another assessment
Ask for the same scope so the estimates can be compared.
Change the scope
Ask which items are essential and which can wait.
Consider the decision →
SCENE 03 / FICTIONAL REPAIR QUOTE
Compare more than a number.
A lower total can hide a different scope. Consider the work, the urgency and the terms together.
Are these options actually comparable?
9:41••• ▰
yobo✳YOUR DECISION, EXPLAINED.
04 / THE NEXT QUESTION
ILLUSTRATIVE OUTCOME
WAIT.
One important detail is still missing.
Ask before committing.
“Can you confirm the part warranty and explain the labor estimate?”
ReasoningEvidence first ↗
Analysis versionExample · 01
A fictional example, not purchase advice.
SCENE 04 / FICTIONAL REPAIR QUOTE
Keep the reasoning attached.
In this example, waiting leaves room to confirm the warranty and labor before committing. A different set of facts can lead to a different decision.
What would change the decision?
FOUR WAYS FORWARD
THE NEXT MOVE IS YOURS.
02 / INFORMATION BEFORE COMMITMENT
Let the missing detail matter.
Wait when timing or unanswered questions could change your decision. In the fictional quote above, warranty terms still need confirmation.
THE EXPERIENCE / FOUR FRAMES
A closer look.
Original portfolio concepts. Select a screen to explore.
Illustrative concept UI. All scenarios, people and amounts shown are fictional.
02 / CHALLENGE
A PRICE ISN’T AN EXPLANATION.
People may not know the industry or which questions matter. The experience keeps reasoning alongside the decision so it can be understood and challenged.
My role: I defined the problem, the four outcomes and the experience for someone without specialist knowledge.
04 / OUTCOME & CURRENT STATUS
The foundation includes decision logic, supporting evidence, private records and saved analysis versions. The full customer experience is still in development.